RETURN & REFUND
More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at Contact@gardenacity.com and we’ll make it right!
Cancellation & Modification
If you change your mind about your purchase, please sending us an email to Contact@gardenacity.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that:
- Items can be return/exchange and get a refund within 30 days of receiving the product, in an unlikely event of the damaged, defective or wrong item delivered to you.
Replacement & Refund
If your product has arrived damaged as a result of mishandling by the shipping carriers you must contact us within 3 days of delivery to receive a full refund or partial refund. To be eligible, a photo must be provided as proof.
We monitor the production of our products to ensure strict quality control. However, if your item has a defect that prevents it from working correctly, you may be entitled to a refund if submitted within 30 days of delivery. Please contact us with photo proof to process your refund.
Products under any kind of wear or tear, or from improper use, will not qualify for a refund.
Wrong Item Shipped
If you have received an incorrect item, please contact our support team with photo evidence. Full refunds will be issued immediately.
Product Not As Described
If you are not satisfied with the item you ordered, you are eligible for a refund if a request is submitted within 3 days of delivery.
Returns are Free (no charges).
Refunds will be credited back to your original payment method. Please contact your bank to find out how long it takes for refunds to be posted.
If you have any questions about the delivery and shipment or your order, please contact us via firstname.lastname@example.org